Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders received before 1pm are shipped same day. Please allow 3 to 5 days for standard delivery.
You can create an account at checkout when placing your order.
If you have a registered account you can change the shipping address on the My Account page.
A tracking number for your shipment will be sent to you by email.
All payment information is processed by our payment processeing provider. No credit cards details are stored on the website.
We do not charge separate sales tax.
We are currently only accepting orders from the United Kingdom.
Generally all single orders are shipped as one delivery. There may be exceptions due to weight restrictions from delivery providers. If this is the case you will be notified
If you need to swap an item
Returns and Exchanges
We offer 30 days returns. Please see our full returns policy for full details.
In the unlikely event that you received the wrong item, please contact us on our contact page, or by email at hello@packaging365.co.uk
All damages should be reported to to us within 48 hours so that this can be rectified. Please contact us on our contact page, or by email at hello@packaging365.co.uk
Our returns address will be communicated to you by email when a return is started.
Hopefully this FAQ will have answered any questions you may have, but if you require further assistance please send us a message through our contact page.
If your order has not been shipped please email us with the correct address.
If your order has already been shipped you will need to contact the delivery provider.
If an order has not been shipped it can be cancelled by emailing us at hello@packaging365.co.uk.
If an order has been shipped to you you will need to request a return
Yes. Sold-out items can be pre-ordered. We will notify you as soon as we receive new stock.