Last Updated: March 2026
At Packaging365, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you shop with us for your mailing bags and shipping supplies.
1. Who We Are
Packaging365 is the data controller for this website. Our website address is: https://packaging365.co.uk. If you have any questions regarding your data or this policy, please contact us at hello@packaging365.co.uk.
2. What Personal Data We Collect
When you browse our shop or make a purchase, we collect the following:
- Identity & Contact Data: Your name, billing address, delivery address, and email address.
- Transaction Data: Details of the products you have purchased and the date of the transaction.
- Technical Data: Your IP address and browser type, used for security and fraud prevention.
3. How We Use Your Data
We process your information based on Contractual Necessity (to get your order to you) and Legal Obligation (for UK tax and accounting). Specifically, we use it to:
- Process and deliver your order.
- Send you shipping updates and tracking numbers.
- Provide customer support if you have a query about your packaging.
- Send you exclusive discounts if you have opted-in to our newsletter.
4. Third-Party Data Sharing
We do not sell your data. However, we share necessary information with trusted partners to complete your order:
- Delivery Partners: We share your name and address with couriers (such as Royal Mail, Evri, or DPD) so they can deliver your parcels.
- Payment Providers: All payments are processed securely via encrypted gateways (e.g., PayPal or Stripe). We do not store your credit card details on our servers.
- Analytics: We use Google Analytics and Rank Math to understand how visitors use our site, helping us improve our product range for small businesses.
- Email Marketing: “If you opt-in to our newsletter, your email is stored by our mailing list partner (e.g.,Mailchimp/ConvertKit/etc.) to send your discount codes.”
5. Cookies
We use cookies to keep track of items in your shopping basket and to ensure a smooth checkout process. For full details on how we use these, please refer to our Cookie Policy.
6. Data Retention
We keep your order information for a period of 6 years to comply with UK HMRC tax and accounting regulations. If you have signed up for our newsletter, we keep your email until you choose to unsubscribe.
7. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct any inaccuracies.
- Request that we delete your data (where we are not legally required to keep it).
- Withdraw your consent for marketing at any time.
To exercise any of these rights, please email us at hello@packaging365.co.uk.