Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders received before 1pm are shipped same day. Please allow 3 to 5 days for standard delivery.
You can create an account at checkout when placing your order.
We are unable to change the delivery address once an order has been shipped. Please ensure the shipping address on your order is correct.
If you have an account with us you can track the status of your order in your account page. We will also update you by email as your order progresses.
A tracking number and a link to the delivery providers tracking page will also be provided by email.
All payment information is processed by our payment processing provider. No credit cards details are stored on the website.
We do not charge separate sales tax.
We currently only ship to the United Kingdom.
We endeavour to ship all order items together. If an item you have ordered is out of stock we will contact you to ask you to offer alternative options.
On occasion it may be necessary to ship an order in separate parcels due to courier weight restrictions.
If you nee to swap an item
Returns and Exchanges
We offer 30 days returns. Please see our full returns policy for full details.
In the unlikely event that you received the wrong item, please contact us on our contact page, or by email at hello@packaging365.co.uk
All damages should be reported to to us within 48 hours so that this can be rectified. Please contact us on our contact page, or by email at hello@packaging365.co.uk
Our returns address will be communicated to you by email when a return is started.
Hopefully this FAQ will have answered any questions you may have, but if you require further assistance please send us a message through our contact page.
If your order has not been shipped please email us with the correct address.
If your order has already been shipped you will need to contact the delivery provider.
If an order has not been shipped it can be cancelled by emailing us at hello@packaging365.co.uk.
If an order has been shipped to you you will need to request a return.
Yes. Sold-out items can be pre-ordered. We will notify you as soon as we receive new stock.